IBM e ServicePac for Support Line

Manufacturer #: 12X6781

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The 12X6781 from IBM

IBM ServicePac for Support Line for VMware on System x (xSeries) provides remote telephone technical support via the Support Line service for customers running a VMware environment on their IBM System x (xSeries) server(s), conveniently packaged within a ServicePac.

Specs for 12X6781

General
Type	Technical support
Service Included	Phone consulting
Full Contract Period	1 year
Response Time	2 hours
Service Availability	24 hours a day / 7 days a week
Software
Software Title	VMware for xSeries
Version	3.x
License Qty	4 processors
Details
Service & Support Details	Phone consulting - 1 year - availability: 24 hours a day / Monday-Sunday - severity level 1